Shipping policy
Shipping Information
We currently ship to addresses within the United States using USPS and UPS as our shipping carriers. All orders are produced and shipped from our facility during regular business hours (Monday through Friday, excluding federal holidays).
Because every item we sell is custom decorated to order using Direct-to-Film (DTF) transfers, please note that your total delivery time includes two separate stages: production time and shipping time. Your order is not shipped until it has been produced.
Production Time
All items are printed to order. Standard orders are typically produced within 3 to 5 business days before they ship. Larger or bulk orders, along with orders requiring custom artwork, may require additional production time. If we anticipate a delay on your order, we will contact you.
Artwork and Proof Approval
For orders that require artwork review or a design proof, production does not begin until you have approved your proof. Production and delivery timeframes are calculated from the date of your approval, not the date the order was placed. Please respond to proof requests promptly, as delayed approvals will extend your delivery date.
Shipping Time
Once your order has been produced, it ships according to the following estimate:
● Standard shipping: 3 to 7 business days after production is complete
● Actual delivery times may vary based on your location and chosen shipping method
● Delivery timeframes are estimates and are not guaranteed
● Business days are Monday through Friday, excluding federal holidays
You will receive a shipping confirmation email with tracking information once your order has shipped.
Shipping Rates
● Shipping costs are calculated at checkout based on the delivery address, package weight, and selected shipping method
● We do not currently offer free shipping
● All applicable shipping charges will be clearly displayed during checkout before payment is completed
Order Tracking
● A tracking number will be provided via email once your order has shipped
● You can track your package using the carrier's website (USPS or UPS)
● Please allow 24 to 48 hours for tracking information to become active after receiving your tracking number
Shipping Restrictions
● UPS cannot deliver to P.O. boxes. Orders shipped to a P.O. box will be sent via USPS
● We reserve the right to reject orders to known freight forwarders
Lost or Damaged Packages
● If your package appears to be lost or damaged during transit, please contact our customer service team immediately
● Claims for lost packages must be filed within 30 days of the estimated delivery date
● We recommend inspecting your package upon delivery and reporting any damage immediately
Address Changes
● We cannot guarantee address changes once an order has been placed
● Please ensure your shipping address is correct before completing your purchase
● If you need to update your shipping address, contact us immediately, though we cannot guarantee the change can be made
Questions About Shipping
If you have any questions about our shipping policy or need assistance with a shipment, please contact our customer service team at support@miprotees.com.
Last Updated: July 13, 2026
Note: This shipping policy may be updated from time to time. Please check back regularly for the most current version.