MiPro Transfers Artwork & Order Policy

MiPro Transfers Artwork & Order Policy

Artwork Requirements

For the best results, submit a production-ready transparent PNG at the final intended print size and 300 DPI. Print-ready PDF files may also be accepted after review.

Gang-sheet artwork must:

  • Fit within the selected 22-inch-wide gang-sheet size.

  • Be arranged at the exact sizes and quantities you want printed.

  • Include transparent backgrounds unless a background is intentionally part of the design.

  • Contain adequate spacing between designs for cutting.

  • Have all spelling, sizing, colors, quantities, and layout approved before upload.

  • Have fonts converted to outlines or shapes when submitted as a PDF.

Customers are responsible for the accuracy and print quality of the artwork they submit.

Artwork Review

Every gang-sheet order receives a basic human preflight review for obvious production problems, including noticeable transparency, resolution, sizing, or layout concerns.

This review is not full proofreading, design work, or an approval of every detail. MiPro Transfers is not responsible for errors already contained in customer-supplied artwork, including spelling mistakes, incorrect dimensions, duplicated or missing designs, unwanted backgrounds, or low-resolution images.

If we identify a possible production problem, we may pause the order and contact you. Production time does not begin until all required files, information, payments, and approvals have been received.

Artwork Assistance

Background removal and minor artwork repair are separate, per-design services and must be purchased when needed.

If submitted artwork requires work beyond the purchased service, production will pause and we will provide additional options or a quote. Vector redraws, major reconstruction, font matching, and new design creation are not included with standard gang-sheet printing.

Proofs and Customer Approval

When MiPro Transfers modifies, repairs, or redraws artwork, we may provide a digital proof for approval.

Customers are responsible for reviewing all spelling, colors, placement, dimensions, quantities, and design details. Approval authorizes MiPro Transfers to begin production. Customer-approved errors are not eligible for a free reprint or refund.

Color Expectations

Colors displayed on phones, monitors, and tablets can differ from printed DTF transfers. Screen brightness, display calibration, garment color, heat-press settings, and fabric composition can all affect the finished appearance.

Exact color matching is not guaranteed unless a color-matching service or physical sample has been specifically approved in writing before production.

Turnaround Time

Estimated turnaround begins only after:

  • Payment has been completed.

  • All required artwork has been uploaded.

  • Artwork issues have been resolved.

  • Any required proof has been approved.

Turnaround estimates are not guaranteed completion dates. Orders requiring artwork assistance, customer responses, additional approvals, or corrected files may take longer.

Cancellations and Custom Products

Gang sheets and artwork services are customized products.

Orders may be canceled only before artwork preparation or production begins. Once artwork work, printing, or production has started, the affected products and services cannot be canceled, returned, or refunded.

Artwork-service charges are nonrefundable after the service has begun.

Production Defects

Inspect your transfers before pressing them.

If you believe MiPro Transfers produced the order incorrectly, contact us within five calendar days of delivery or pickup. Include the order number, clear photographs, and a description of the problem.

Do not press, cut, distribute, or use transfers that you believe are defective until we review the issue. Using the transfers may limit our ability to verify the problem or provide a remedy.

If MiPro Transfers confirms a production defect, we may replace the affected transfers, reprint the affected portion, issue store credit, or provide another appropriate remedy.

Heat-Press Responsibility

Customers are responsible for using suitable garments, an accurate commercial heat press, and the pressing instructions supplied with the transfers.

MiPro Transfers is not responsible for damage caused by incorrect temperature, time, pressure, peeling method, repressing procedure, incompatible fabric, household irons, press malfunctions, or application mistakes.

We strongly recommend testing transfers and verifying press settings before beginning a full production run.

Shipping and Pickup

Production time and shipping transit time are separate.

Carrier delays are outside the direct control of MiPro Transfers. Inspect shipped orders promptly. Report visible shipping damage within three calendar days and retain the transfers, packaging, shipping label, and photographs while the claim is reviewed.

Local-pickup customers must wait for the Ready for Pickup notification before arriving.

Customer-Owned Content

By submitting artwork, the customer confirms that they own the artwork or have permission to reproduce it.

The customer accepts responsibility for copyright, trademark, licensing, publicity-rights, and other intellectual-property claims connected to submitted content. MiPro Transfers may refuse artwork that appears unauthorized, unlawful, hateful, or otherwise inappropriate for production.

Uploaded Files

Customers should retain their original artwork files. MiPro Transfers does not guarantee permanent storage or future availability of uploaded files.

Acceptance

Submitting an order to MiPro Transfers confirms that the customer has reviewed and accepted this Artwork and Order Policy, along with the storewide return, shipping, privacy, and terms-of-service policies.