Refund policy
Return and Refund Policy
Every item we sell is custom decorated to order using Direct-to-Film (DTF) transfers, and our DTF transfer sheets are produced on demand. For this reason, all sales are final and we do not accept returns or exchanges for buyer's remorse, incorrect size selection, or change of mind.
We stand behind the quality of our work. If your order arrives defective, damaged, or incorrect, we will make it right. You have 30 days after receiving your item to report a problem and request a resolution.
Damages, Defects, and Incorrect Items
Please inspect your order as soon as it arrives. If your item is defective, damaged in transit, or you received the wrong item, contact us immediately at support@miprotees.com and no later than 30 days after delivery. Please include your order number and clear photos of the issue so we can evaluate it quickly.
If we confirm the problem, we will make it right by reprinting or replacing the item, or issuing a refund, at our discretion. When the issue is our error or a manufacturing defect, we cover all return and reshipment shipping costs.
How to Start a Claim
To start a claim, contact us at support@miprotees.com with your order number and photos of the issue. If your claim is approved, we will send you a prepaid return shipping label along with instructions on how and where to send your item. Items sent back to us without first requesting and receiving approval will not be accepted.
Approved returns should be sent to: 2107 W. Michigan Ave, Jackson, MI 49202.
Non-Returnable Items
Because our products are made to order, the following are final sale and cannot be returned or exchanged except in the case of a defect, damage, or an error on our part:
● Custom decorated apparel and personalized items
● DTF transfer sheets
● Sale or clearance items
● Gift cards
Exchanges
We do not offer exchanges for size or design changes, since each item is produced specifically for your order. If you need a different size, color, or design, please place a new order. If you received a defective or incorrect item, contact us and we will arrange a replacement at no cost to you.
Refunds
Once we have received and inspected a returned item, we will notify you whether your refund has been approved. If approved, your refund will be issued to your original payment method within 10 business days. Please note that it can take additional time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we approved your refund and you have not received it, please contact us at support@miprotees.com.
Questions
If you have any questions about a return, a defect, or your order, contact us any time at support@miprotees.com.
Last Updated: July 13, 2026